Terms of service
TERMS AND CONDITIONS
Company Name: Made and Co, Inc.
Jurisdiction: State of California, United States
Effective Date: 5th December 2025
1. Introduction and Contract Formation
1.1 Contracting Party. These Terms and Conditions (the “Terms”) govern the purchase of products and use of the website located at www.madeandcodesigns.com and any related pages or services (collectively, the “Site”) operated by Made and Co, Inc., a company organized under the laws of the State of California (“Made and Co,” “we,” “us,” or “our”).
1.2 Agreement. By accessing the Site, placing an order, or otherwise interacting with our products or services, the individual or entity doing so (“Customer,” “you” or “your”) enters into a legally binding agreement with Made and Co on the basis of these Terms.
1.3 Acceptance. Your use of the Site and placement of any order is deemed conclusive evidence that you have read, understood, and agreed to be bound by these Terms, as updated from time to time. If you do not agree, you must not use the Site or place any order.
1.4 Separate Policies. Our Privacy Policy and Cookie Policy (each as updated from time to time) govern how we collect, use, and process personal information and cookies/online identifiers. Those documents are separate from, but incorporated by reference into, these Terms.
2. Definitions
2.1 For the purposes of these Terms, the following terms have the meanings set out below:
(a) “Business Day” means a day other than a Saturday, Sunday, or public holiday in the State of California on which banks are open for business.
(b) “Order” means a request by you to purchase Products from us via the Site.
(c) “Product(s)” means any physical goods, including Korean celebration decorations, party kits, towers, cards, toppers, and banners, and any related physical items offered for sale on the Site from time to time.
(d) “Custom Product(s)” means any Product that is personalized, customized, made-to-order, or produced in reliance on specifications or information you provide (including names, dates, colors, or messaging).
(e) “International Order” means any Order shipped to a delivery address outside of the continental United States.
(f) “Carrier” means any postal or courier service engaged by us to deliver the Products.
2.2 Headings are for convenience only and do not affect interpretation. References to the singular include the plural and vice versa.
3. Eligibility; Geographic Scope
3.1 Eligibility. You may only use the Site and place Orders if you:
(a) are at least the age of majority in your state or country of residence; and
(b) have the legal capacity to enter into binding contracts.
3.2 Minor Use. If you permit a minor to use the Site or place an Order under your account or on your behalf, you remain fully responsible for all such use and the resulting obligations.
3.3 Geographic Reach. The Site is controlled from California, United States, but is accessible globally. You are responsible for determining whether your use of the Site and purchase of Products complies with the laws of your jurisdiction and for complying with all applicable local laws.
4. Changes to the Site and to These Terms
4.1 Modifications to Terms. We may amend these Terms from time to time, in our sole discretion. The version in force at the time you place an Order will govern that Order.
4.2 Notice of Changes. Where legally required, we will provide notice of material changes (for example, by updating the Effective Date, posting a notice on the Site, or contacting you using contact details you have provided).
4.3 Continued Use. Your continued use of the Site following any change to the Terms constitutes your acceptance of the revised Terms.
4.4 Site Availability and Changes. We may modify, suspend, or discontinue any aspect of the Site (including Products, pricing, features, or functionality) at any time without liability, except that we will honor Orders already accepted in accordance with Section 7.
5. Products and Descriptions
5.1 Nature of Products. Our Products primarily consist of decorative items for Korean celebrations, including first birthday (dol) and 100-day celebrations, which may be handcrafted, produced in small batches, or subject to manufacturing tolerances.
5.2 Descriptions and Images. We use reasonable efforts to describe Products and display colors and details accurately. However, minor variations may occur due to screen settings, printing differences, material availability, or updates in designs. Such minor variations do not constitute defects or non-conformities.
5.3 Measurements and Fit. Where measurements, dimensions, or sizing are provided, they are approximate and may vary within a reasonable tolerance. You are responsible for verifying that Product dimensions and quantities are suitable for your event.
5.4 Availability. All Products and features are subject to availability. We reserve the right to limit quantities or discontinue Products at any time, including after you have placed an Order, in which case we may cancel the affected part and refund any corresponding amounts paid.
6. Pricing, Taxes, Duties, and Promotions
6.1 Prices. Product prices are as displayed on the Site at the time you place your Order, unless clearly misstated. Prices are in U.S. dollars unless expressly stated otherwise.
6.2 Taxes. Applicable sales taxes, value-added taxes, or similar charges will be calculated and displayed at checkout where required by law, based on the delivery address you provide.
6.3 International Duties and Fees. For International Orders, you may be responsible for customs duties, import taxes, brokerage fees, and other charges imposed by your local authorities. These amounts are not controlled by us and are not included in the Product price or standard shipping charges unless explicitly stated.
6.4 Promotions and Discount Codes. Any promotional offers, coupons, or discount codes are subject to their own terms and may be modified or withdrawn at any time. Promotions may not be combined unless expressly permitted.
6.5 Errors in Pricing. If we discover a material error in pricing after you place an Order, we may either:
(a) cancel the Order and refund amounts paid; or
(b) contact you to confirm whether you wish to proceed at the corrected price.
We are under no obligation to provide Products at an incorrect price.
7. Orders; Acceptance and Rejection
7.1 Order Placement. To place an Order, you must follow the instructions on the Site and provide complete and accurate information, including delivery address and payment details.
7.2 Acknowledgement. After you place an Order, you may receive an automated acknowledgment (e.g., via email). This acknowledgment confirms receipt of your Order but does not constitute acceptance.
7.3 Order Acceptance. A binding contract for the sale of Products arises only when we:
(a) charge your payment method; and/or
(b) send you a shipping confirmation; and/or
(c) otherwise indicate acceptance in writing.
We may accept Orders in whole or in part.
7.4 Right to Refuse. We may, at our discretion, refuse or cancel an Order (including after acknowledgment) for reasons including:
(a) Product unavailability;
(b) inability to process payment;
(c) suspicion of fraud or unauthorised activity;
(d) violation of these Terms; or
(e) shipping restrictions to your location.
7.5 Customer Information. You warrant that all information provided with an Order is accurate and complete. We are entitled to rely on that information without investigation, and you are responsible for any costs or losses arising from inaccurate or incomplete information.
8. Processing Times, Shipping, and Delivery
8.1 Processing Time. Standard processing time for Orders is up to five (5) Business Days, excluding shipping time. During peak seasons or due to high demand, processing times may be extended, and we will use reasonable efforts to indicate such delays.
8.2 Shipping Methods. Shipping options, estimated transit times, and fees will be presented at checkout. Shipping is paid and not included in Product prices unless expressly stated.
8.3 Transit Times (U.S.). For the continental United States, standard shipping typically ranges from approximately two (2) to seven (7) Business Days after dispatch, depending on the destination and Carrier performance. These are estimates only and not guarantees.
8.4 International Shipping. Transit times for International Orders vary by destination, Carrier, and local customs processes. Delivery estimates are indicative and not guaranteed.
8.5 Tracking. Where available, tracking information will be provided, typically via Shopify or the Carrier’s tracking service. You acknowledge that tracking data is provided by third parties and may not always be real-time or accurate.
8.6 Delivery Attempts. If a delivery is attempted but cannot be completed due to an incorrect or incomplete address, unavailability to receive the parcel, or failure to collect from a pickup location, you are responsible for any resulting costs, including re-delivery fees.
9. International Orders; Customs and Import
9.1 Customs Clearance. International Orders may be subject to customs inspections and clearance procedures, which can cause delays beyond our control.
9.2 Duties and Taxes. Unless explicitly stated otherwise at checkout, you are solely responsible for all customs duties, import taxes, and other charges levied by the destination country.
9.3 Refusal or Non-Collection. If you refuse to pay customs duties or fail to collect the shipment and the Products are returned or destroyed as a result, we are under no obligation to refund any amounts, including the Product price or shipping costs, except where required by law.
9.4 Regulatory Compliance. You are responsible for ensuring that the Products may be lawfully imported into your country and that your use complies with local laws and regulations.
10. Risk of Loss, Title, and Delivery Issues
10.1 Transfer of Risk. Risk of loss or damage to the Products passes to you upon delivery to the Carrier at our shipping point, except where applicable law in a consumer’s jurisdiction requires risk to pass at a different time.
10.2 Title. Title to the Products passes to you upon the later of: (a) our receipt of full payment; and (b) dispatch of the Products.
10.3 Lost or Delayed Shipments. If a shipment appears lost or excessively delayed, you must promptly notify us and cooperate with any investigation or claim process with the Carrier. Our ability to assist may depend on the Carrier’s policies and time limits.
10.4 Damaged or Incorrect Deliveries. If Products arrive visibly damaged or appear incorrect compared to your Order, you must contact us without undue delay and, in any event, within the shorter of:
(a) a reasonable period after delivery; or
(b) any mandatory period set by applicable law in your jurisdiction.
You must provide photographs and details sufficient for us to assess the issue.
10.5 Remedies. Our remedies for delivery issues are limited as set out in these Terms and subject to Sections 19 and 20.
11. No Returns, Refunds, Exchanges, or Cancellations
11.1 Strict Policy. All sales are final. We do not accept returns, do not offer refunds, and do not provide exchanges, except where required by applicable law.
11.2 No Cancellations. Once an Order is placed, it cannot be cancelled, whether or not it has been processed or shipped, except where we, in our sole discretion, agree in writing or where required by law.
11.3 Event Timing. You are solely responsible for placing Orders far enough in advance of your event to allow for processing, shipping, and potential delays. Any failure to receive the Products in time for your event does not entitle you to a refund, return, exchange, or cancellation.
11.4 Mandatory Rights. Nothing in this Section 11 limits any rights you may have under applicable mandatory consumer protection laws that cannot be lawfully excluded or restricted.
12. Custom, Personalized, and Made-to-Order Products
12.1 Customer Specifications. For any Custom Products, you are responsible for ensuring that all names, dates, messages, design choices, and other specifications you provide are accurate and lawful.
12.2 Proofs and Approvals. Where we provide design proofs, mock-ups, or previews, you must carefully review them. Your approval (including via email or Site confirmation) constitutes acceptance, and we will not be liable for errors that were present in an approved proof.
12.3 Typographical Errors by Customer. We are not responsible for spelling errors, incorrect dates, or other inaccuracies in Custom Products that arise from information you provided.
12.4 No Reproduction of Third-Party Rights. You warrant that any content or instructions you supply for Custom Products do not infringe any third-party intellectual property, privacy, publicity, or other rights. You agree to indemnify us in accordance with Section 21 for any claim relating to such content.
12.5 Non-Returnable. Custom Products are strictly non-returnable, non-refundable, and non-exchangeable, except where required by mandatory law.
13. Customer Responsibilities
13.1 Accurate Information. You must provide accurate and complete contact, shipping, and billing information and keep it up to date for any account you maintain on the Site.
13.2 Event Planning. You are solely responsible for planning your event and ensuring the Products, colors, quantities, designs, and delivery timelines are suitable for your intended use.
13.3 Compliance with Laws. You must comply with all applicable laws relating to your use of the Site and Products, including any local regulations on event decorations, safety, and disposal.
13.4 Resale and Commercial Use. Unless expressly agreed by us in writing, Products are sold for personal use and not for resale or commercial distribution.
14. Prohibited Conduct
14.1 You must not, and must not permit any third party to:
(a) use the Site for any unlawful purpose or in violation of any applicable law or regulation;
(b) interfere with or disrupt the operation or security of the Site, or attempt to gain unauthorized access to any system or network connected to the Site;
(c) scrape, harvest, or systematically collect data from the Site except as permitted by applicable law and our express written consent;
(d) use any automated means (such as bots or scripts) to access or interact with the Site in a manner that imposes an unreasonable load on our infrastructure;
(e) misrepresent your identity or affiliation or attempt to circumvent order limits or restrictions;
(f) upload, transmit, or otherwise make available any content that is defamatory, infringing, obscene, discriminatory, or otherwise objectionable.
14.2 We may suspend or terminate your access to the Site or cancel Orders if we reasonably believe you have engaged in prohibited conduct.
15. Intellectual Property Rights
15.1 Ownership. All rights, title, and interest in and to the Site, including its design, layout, text, graphics, logos, photographs, Product images, artwork, templates, and other content (“Content”), are owned by or licensed to Made and Co and are protected by copyright, trademark, and other intellectual property laws.
15.2 Trademarks. “Made and Co,” our logos, and any other names or marks used on the Site are trademarks or trade dress of Made and Co or our licensors. You may not use them without our prior written consent.
15.3 Limited License. Subject to your compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable license to access and use the Site solely for personal, non-commercial purposes related to viewing Products and placing Orders.
15.4 No Implied Rights. Except for the limited license in Section 15.3, nothing in these Terms transfers any intellectual property rights to you or grants any license by implication or otherwise.
15.5 Designs and Products. Our Product designs, including decorative concepts, arrangements, templates, and artwork, are proprietary. You must not copy, reproduce, or create derivative works from our designs without our express written permission.
16. Use of the Site
16.1 Permitted Use. You may access the Site solely for legitimate purposes, including browsing Products, learning about our offerings, and placing Orders.
16.2 Accounts. If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account.
16.3 Security. You must notify us promptly of any unauthorized use of your account, password, or any other security breach. We are not liable for any loss arising from your failure to safeguard your account.
16.4 Suspension. We may suspend, restrict, or terminate your access to the Site or any part of it at any time, with or without notice, if we reasonably believe that you have violated these Terms or applicable law, or for maintenance, security, or operational reasons.
17. User Content, Reviews, and Submissions
17.1 User Content. The Site may allow you to submit reviews, photos, feedback, or other content (“User Content”).
17.2 License to Us. By submitting User Content, you grant Made and Co a worldwide, non-exclusive, royalty-free, perpetual, irrevocable, sublicensable license to use, reproduce, display, publish, adapt, modify, and distribute such User Content in any media, for any lawful purpose, including marketing and promotional uses, without compensation to you.
17.3 Warranties. You warrant that:
(a) you own or otherwise control all rights in the User Content;
(b) the User Content is accurate; and
(c) the User Content does not violate these Terms or any rights of any third party.
17.4 Moderation. We may, but are not obligated to, monitor, edit, or remove User Content at our discretion. We are not responsible for User Content provided by third parties and do not endorse any opinions expressed in such content.
18. Third-Party Services and Links
18.1 Third-Party Services. The Site may integrate with or contain features provided by third parties (e.g., payment processors, analytics providers, social media platforms). Your use of those services may be governed by third-party terms, which you should review separately.
18.2 External Links. The Site may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of third-party sites and do not endorse them.
18.3 Data and Tracking. Certain third-party tools (for example, analytics, pixels, and tags) may be implemented on the Site to understand usage patterns and improve services. Detailed information about such tools and your choices is set out in our Privacy Policy and Cookie Policy.
19. Disclaimer of Warranties
19.1 General Disclaimer. To the fullest extent permitted by applicable law, the Site and all Products are provided “as is” and “as available,” without any warranty, representation, or condition of any kind, whether express, implied, or statutory.
19.2 No Specific Results. We do not warrant that any Product will meet your specific expectations for your event, décor theme, or aesthetic, nor do we guarantee that colors, dimensions, or designs will be an exact match to images or samples.
19.3 Services and Site Performance. We do not warrant that the Site will be uninterrupted, secure, or free from errors, viruses, or other harmful components.
19.4 Implied Warranties. Any implied warranties or conditions (including warranties of merchantability, fitness for a particular purpose, and non-infringement) are excluded to the maximum extent permitted by law. Where such warranties cannot be excluded, they are limited to the shortest period and narrowest scope allowed by applicable law.
19.5 Consumer Rights. Some jurisdictions do not allow limitations on implied warranties, so the above exclusions may not fully apply. Nothing in these Terms is intended to limit any non-waivable statutory rights you may have as a consumer.
20. Limitation of Liability
20.1 Exclusion of Certain Damages. To the fullest extent permitted by applicable law, Made and Co and its directors, officers, employees, agents, and affiliates will not be liable for any:
(a) indirect, consequential, incidental, special, punitive, or exemplary damages;
(b) loss of profits, revenue, goodwill, or anticipated savings; or
(c) loss related to event cancellation, postponement, or dissatisfaction with event aesthetics,
arising out of or in connection with these Terms, the Site, or the Products, even if advised of the possibility of such damages.
20.2 Aggregate Cap. To the fullest extent permitted by applicable law, our total aggregate liability for any claim arising out of or relating to these Terms, the Site, or the Products, whether in contract, tort, statute, or otherwise, is limited to the greater of:
(a) the amount actually paid by you to Made and Co for the specific Order giving rise to the claim; or
(b) one hundred U.S. dollars (USD $100).
20.3 Mandatory Limits. Some jurisdictions do not allow certain exclusions or limitations of liability. In such cases, the exclusions and limitations in this Section 20 apply only to the extent permitted by the laws of that jurisdiction.
20.4 Time Limit to Bring Claims. To the extent permitted by law, any claim or cause of action arising out of or relating to these Terms or the Products must be brought within one (1) year after the cause of action accrued, or such claim or cause of action is permanently barred.
21. Indemnification
21.1 You agree to indemnify, defend, and hold harmless Made and Co and its directors, officers, employees, agents, and affiliates from and against any and all losses, liabilities, claims, demands, damages, costs, and expenses (including reasonable attorneys’ fees) arising out of or in connection with:
(a) your breach of these Terms;
(b) your violation of any applicable law or the rights of any third party;
(c) any User Content or Custom Product instructions you provide; or
(d) misuse of the Products or the Site.
21.2 We reserve the right, at your expense, to assume the exclusive defense and control of any matter subject to indemnification by you, and you agree to cooperate fully with our defense of such claims.
22. Governing Law and Jurisdiction
22.1 Governing Law. These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the State of California and, where applicable, the federal laws of the United States, without giving effect to conflict of laws principles.
22.2 Jurisdiction. Subject to any mandatory consumer protections and Section 23, you and Made and Co agree to submit to the exclusive jurisdiction of the state and federal courts located in the County of Los Angeles, California, for any dispute arising from or related to these Terms or the Products.
23. Dispute Resolution; Informal Resolution; Time Limits
23.1 Informal Resolution. Before initiating formal legal proceedings, you agree to first contact us at the contact details provided on the Site and provide a written description of your dispute, along with relevant Order information, so that we may attempt to resolve the dispute informally in good faith.
23.2 Good-Faith Efforts. Both parties will use reasonable efforts to resolve any dispute informally within thirty (30) days after the dispute is first raised, unless a different period is agreed.
23.3 No Class Actions. To the fullest extent permitted by law, disputes must be brought in your individual capacity and not as a plaintiff or class member in any purported class, collective, or representative action.
23.4 Mandatory Laws. Nothing in this Section 23 prevents you from bringing issues to the attention of consumer protection authorities or exercising any rights that cannot be restricted under applicable law.
24. Notices; Electronic Communications
24.1 Notices from Us. We may provide notices to you under these Terms by:
(a) posting them on the Site;
(b) sending email to the address associated with your account or Order; or
(c) any other method reasonably believed to provide you notice.
24.2 Notices to Us. Notices to Made and Co should be sent using the contact details available on the Site or to any mailing or email address we designate for that purpose.
24.3 Electronic Communications. You consent to receive communications from us electronically, including emails, notices, and messages via the Site, and agree that such communications satisfy any legal requirement that they be in writing.
25. Miscellaneous
25.1 Entire Agreement. These Terms, together with any Order confirmations and any policies expressly referenced herein (including the Privacy Policy and Cookie Policy), constitute the entire agreement between you and Made and Co in relation to the subject matter and supersede all prior or contemporaneous understandings.
25.2 Severability. If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permissible, and the remaining provisions will remain in full force and effect.
25.3 No Waiver. No failure or delay by Made and Co in exercising any right or remedy under these Terms constitutes a waiver of that or any other right or remedy.
25.4 Assignment. You may not assign, transfer, or delegate any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer our rights and obligations under these Terms without restriction, including to an affiliate or in connection with a merger, acquisition, or sale of assets.
25.5 Relationship of the Parties. Nothing in these Terms creates any partnership, joint venture, employment, or agency relationship between you and Made and Co.
25.6 Survival. Any provisions which by their nature should survive termination or expiration of these Terms (including, by way of example, Sections 10–21 and 25) shall so survive.